🔁 Return & Cancellation Policy
We want your shopping experience to be smooth and worry-free. Please review our return and cancellation guidelines below.
🔄 Return Policy
You may return an item if you are not fully satisfied, under the following conditions:
🕒 Return Window
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Returns must be requested within 7 days from the date you receive your order.
✅ Conditions for Return
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Item must be unused, unworn, and in its original packaging
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All original tags, labels, and accessories must be intact
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Proof of purchase (receipt or order number) is required
❌ Non-Returnable Items
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Used or damaged items
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Hygiene-sensitive items (e.g. whistles, skipping ropes) unless defective
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Items marked as final sale or clearance
💸 Refunds
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Once your return is received and inspected, we will notify you of the approval status
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If approved, a refund will be issued to your original payment method within 7–14 business days
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Shipping charges are non-refundable, unless the return is due to our error
🚚 Return Shipping
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Customers are responsible for return shipping costs unless the item is defective or incorrect
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Please use a trackable shipping method to avoid loss
✖️ Cancellation Policy
🕓 Before Shipment
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Orders can be cancelled within 12 hours of purchase or before the item is shipped, whichever comes first
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Contact us immediately at tkhretail@outlook.com with your order number
📦 After Shipment
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Once your order has been shipped, it cannot be cancelled
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You may proceed with a return after receiving the item, following the Return Policy above
💳 Refund for Cancelled Orders
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For eligible cancellations, refunds will be processed within 7–14 business days
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You will receive a confirmation email once your refund has been issued
📞 Need Help?
If you need assistance with returns or cancellations, contact our support team at:
tkhretail@outlook.com / 011-1314 7734