Shipping Policy

At TKH RETAIL, we understand that sports and exercise equipment needs to arrive safely and in good condition. We work to ensure that every order is properly prepared and handed over to a reliable delivery partner.

This Shipping Policy explains our delivery areas, processing times, shipping options, and what to do if you experience a delivery issue.

1. Delivery Coverage 🇲🇾

We currently provide shipping services within Malaysia.

Delivery availability may depend on the destination and the size or nature of the product ordered. Certain bulky or oversized items may be subject to specific delivery arrangements.

2. Preparing Your Order ⏱️

Orders are generally prepared within 1–3 business days after successful payment confirmation.

Orders received during weekends or Malaysian public holidays will normally begin processing on the next business day.

During major sales campaigns, festive periods, or unusually high order volumes, additional processing time may occasionally be required.

3. Estimated Delivery Times 🚚

Our estimated delivery timeframes are:

*Express delivery is only available for selected locations and orders where the service is offered.

Delivery estimates are provided as a general guide and are not guaranteed. Actual delivery times may vary depending on the destination, courier operations, weather, public holidays, and other circumstances beyond our control.

4. Courier Services 📦

Depending on the destination and order requirements, we may use established courier providers such as:

• J&T Express
• Pos Laju
• Ninja Van
• DHL
• Other suitable local delivery partners

The courier selected may vary depending on the size, weight, destination, and type of products included in your order.

5. Shipping Charges 💰

We currently offer free standard shipping on orders delivered within Malaysia, regardless of the order value.

There are no additional standard shipping charges for eligible deliveries.

If a special delivery arrangement or additional charge is required due to an unusual destination or oversized item, we will inform you where applicable before proceeding.

6. Tracking Your Order 🔍

Once your order has been dispatched, you will receive a tracking number by email, SMS, or another available communication method.

You can use the tracking details to monitor the progress of your shipment through the relevant courier’s tracking system.

Please allow some time after dispatch for the tracking information to become active.

7. Packaging & Product Protection 📦

We take reasonable care when preparing your order to reduce the risk of damage during transportation.

Sports and exercise products may require different types of protective packaging depending on their size and shape.

For example, items such as balls, rackets, training equipment, and other sports accessories may be packed with suitable protective materials before dispatch.

For larger or bulky products, packaging and delivery arrangements may vary.

8. Delivery Delays

Although we aim to meet the estimated delivery timeframe, circumstances outside our control may occasionally cause delays.

These may include:

• Severe weather
• Courier service disruptions
• Public holidays
• Peak shopping periods
• Large promotional campaigns
• Incorrect delivery information
• Remote or difficult-to-access delivery locations

If your order is delayed, please contact us and we will assist in checking the shipment status with the relevant courier.

9. Incorrect or Incomplete Address

Customers are responsible for providing accurate delivery information when placing an order.

Please carefully check your:

• Full name
• Contact number
• Delivery address
• Postcode
• Unit, house, or building number

We cannot be held responsible for delays, failed delivery attempts, or returned parcels caused by incorrect or incomplete delivery information.

If a parcel is returned to us because of an incorrect address or failed delivery caused by the customer, additional delivery charges may apply if a second shipment is requested.

10. Damaged Parcels

If your parcel arrives visibly damaged, please take photographs of the packaging and product before disposing of any materials.

Contact us as soon as possible with:

• Your order number
• Photographs of the damaged parcel
• Photographs of the product
• A brief description of the issue

We will review the matter and assist with the appropriate next steps.

11. Contact Us 📞

If you have any questions regarding your order, delivery status, or shipping arrangements, please contact us:

📧 Email: tkhretail@outlook.com
📞 Phone: 011-1314 7734 / 011-5659 6163

We will be happy to assist you with your shipping enquiries