Welcome to TKH RETAIL SDN BHD 202501032738 (1634149-K).
These Terms & Conditions outline the rules applicable to your use of our website and the purchase of products from us. By accessing our website, browsing our products, or completing an order, you acknowledge that you have read and agreed to these Terms.
If you do not agree with these Terms, please discontinue use of our website.
1. Website Use
Our website is provided for legitimate shopping and informational purposes.
When using our website, you agree not to:
- Provide false, misleading, or fraudulent information
- Use the website for unlawful purposes
- Attempt to gain unauthorized access to our systems
- Interfere with the normal operation or security of the website
- Copy or misuse website content without permission
We reserve the right to restrict or terminate access where we reasonably believe these Terms have been violated.
2. Products & Product Information
We make reasonable efforts to ensure that product descriptions, photographs, specifications, prices, and availability displayed on our website are accurate.
However, minor differences may occur due to:
- Screen or device settings
- Lighting and photography
- Manufacturer updates
- Packaging changes
- Measurement variations
We reserve the right to update product information, change prices, modify product specifications, or discontinue products without prior notice.
3. Orders & Payment
All orders placed through our website are subject to product availability and our acceptance of the order.
An order may be cancelled or declined in certain circumstances, including:
- Product unavailability
- Incorrect pricing or product information
- Payment problems
- Suspected fraudulent activity
- Technical or system errors
All prices are displayed in Malaysian Ringgit (MYR/RM).
Payment must be successfully completed before an order can be processed for shipment. Available payment methods will be displayed during checkout.
4. Shipping & Delivery
Orders are generally prepared within 1–3 business days after successful payment confirmation.
Delivery will be arranged through suitable courier partners based on the destination and order requirements.
Estimated delivery times and applicable shipping arrangements are explained in our Shipping Policy.
While we will make reasonable efforts to ensure timely delivery, we cannot guarantee delivery dates and are not responsible for delays caused by courier operations, public holidays, severe weather, or other circumstances outside our reasonable control.
5. Returns, Refunds & Exchanges
We want our customers to have a positive shopping experience.
Eligible products may be returned or exchanged within 7 days of receiving the order, provided that the applicable conditions are satisfied.
Generally, returned products must be:
- Unused and unworn
- In their original condition
- Returned with original packaging
- Accompanied by applicable accessories, tags, or labels
Certain products may not be eligible for return due to hygiene or product-specific considerations.
Please refer to our Return, Refund & Exchange Policy for the complete requirements and procedures.
6. Order Cancellation
If you change your mind after placing an order, cancellation requests should be submitted as soon as possible.
Orders may generally be cancelled within 12 hours of purchase or before shipment, whichever occurs first.
Once an order has been dispatched, cancellation may no longer be possible. In such cases, you may refer to our Return Policy after receiving the product.
Approved cancellation refunds are generally processed within 7–14 business days, depending on the payment method and relevant financial institution.
7. Sports & Exercise Equipment
Some of the products available through our website are designed for sports, exercise, training, or recreational activities.
Customers should use products according to their intended purpose and any applicable instructions or safety recommendations.
We are not responsible for damage, injury, or loss resulting from improper use, unauthorized modification, negligence, or failure to follow relevant product instructions.
8. Intellectual Property
All materials available on this website, including:
- Company logos
- Product photographs
- Product descriptions
- Graphics
- Written content
- Website designs
- Other original materials
are owned by TKH RETAIL SDN BHD or the relevant rights holder.
No content may be copied, reproduced, modified, distributed, or commercially used without prior written permission.
9. Privacy & Personal Information
We respect the privacy of our customers and handle personal information in accordance with our Privacy Policy.
Information may be collected and used where reasonably necessary to process orders, arrange delivery, provide customer support, maintain our website, prevent fraudulent activity, and comply with applicable legal requirements.
We do not sell customers’ personal information.
10. Limitation of Liability
To the extent permitted by applicable law, TKH RETAIL SDN BHD shall not be responsible for indirect, incidental, special, or consequential losses arising from your use of our website or products.
We are also not responsible for:
- Damage resulting from improper product use
- Injuries arising from misuse or unsafe use of sports equipment
- Delivery delays caused by third-party couriers
- Website interruptions caused by technical issues or circumstances outside our reasonable control
Nothing in these Terms is intended to exclude any liability or customer rights that cannot legally be excluded under Malaysian law.
11. Governing Law
These Terms & Conditions and transactions conducted through our website shall be governed by and interpreted in accordance with the laws of Malaysia.
Any dispute arising in connection with these Terms, our website, products, or services shall be subject to the applicable jurisdiction of the courts of Malaysia.
12. Updates to These Terms
We may revise these Terms & Conditions from time to time to reflect changes in our business, website, products, services, or applicable requirements.
Any updated version will be published on this page. We encourage customers to review the Terms periodically.
Your continued use of our website after an updated version has been published may constitute acceptance of the revised Terms, to the extent permitted by applicable law.
📞 Contact Us
If you have any questions regarding these Terms & Conditions, please contact us:
TKH RETAIL SDN BHD
Company Registration No.: 202501032738 (1634149-K)
📧 Email: tkhretail@outlook.com
📞 Phone: 011-1314 7734 / 011-5659 6163