At TKH RETAIL SDN BHD 202501032738 (1634149-K), we respect your privacy and take reasonable steps to protect the information you provide to us. This Privacy Policy explains how we collect, use, store, and manage personal information when you browse our website, place an order, create an account, or contact us.
By continuing to use our website, you acknowledge the practices described in this Privacy Policy.
1. Information We May Receive
The type of information we collect depends on how you interact with our website.
Customer & Contact Information
When you place an order, create an account, or contact us, we may collect:
- Full name
- Email address
- Telephone or mobile number
- Billing address
- Delivery address
- Information provided when contacting customer support
Order & Transaction Information
We may also maintain information relating to your purchases, such as:
- Order number
- Products purchased
- Order history
- Delivery details
- Transaction status
- Payment-related information
Payment information may be processed directly through secure third-party payment providers. We do not intend to store complete credit or debit card details on our own servers.
Technical Information
When you browse our website, certain technical information may be collected automatically, including:
- IP address
- Browser type and version
- Device type
- Operating system
- Pages visited
- Website activity
- Approximate time spent on the website
- Cookies and similar technologies
2. How We Use Collected Information
The information we collect allows us to operate our online store and provide a better customer experience.
We may use your information to:
- Process and fulfil your orders
- Arrange delivery of purchased products
- Send order confirmations and shipping notifications
- Respond to enquiries and customer support requests
- Manage customer accounts
- Handle returns, refunds, exchanges, and cancellations
- Improve website functionality and performance
- Understand how customers use our website
- Detect and prevent suspicious or fraudulent activity
- Comply with applicable legal and regulatory requirements
Where you have opted in to receive marketing communications, we may also send information about promotions, new products, or special offers.
3. Protecting Your Information
We take reasonable precautions to protect personal information against unauthorized access, loss, misuse, alteration, or disclosure.
Depending on the circumstances, our security practices may include:
- Secure website connections
- SSL/TLS encryption
- Protected payment processing
- Access controls
- System monitoring
- Regular software and security updates
Although we take reasonable measures to protect your information, no internet transmission or electronic storage system can be guaranteed to be completely secure.
4. When Information May Be Shared
TKH RETAIL SDN BHD does not sell, rent, or trade your personal information.
We may, however, share relevant information with trusted parties when it is necessary to provide our services.
These may include:
- Payment processing providers
- Courier and delivery companies
- Website hosting and technical service providers
- IT and security service providers
- Customer support providers
We may also disclose information where required by applicable law, court order, government authority, or law enforcement agency.
5. Cookies & Website Technologies
Our website may use cookies and similar technologies to improve functionality and understand how visitors interact with our website.
Cookies may help us:
- Remember website preferences
- Maintain shopping cart information
- Support checkout functionality
- Improve website performance
- Analyse website traffic
- Understand general browsing behaviour
You can control or disable cookies through your browser settings. However, disabling certain cookies may cause some website features to function differently or become unavailable.
6. Marketing & Email Communications
If you choose to subscribe to our promotional communications, we may occasionally send you information relating to:
- New products
- Special offers
- Promotions
- Seasonal campaigns
- Other relevant updates
You can unsubscribe from promotional emails at any time by using the “Unsubscribe” option provided in the email or by contacting us directly.
Please note that you may still receive essential transactional communications, such as order confirmations, payment notifications, or shipping updates.
7. Children’s Privacy
Our website is intended for general customers and is not specifically designed for children under the age of 13.
We do not knowingly collect personal information from children under 13. If you believe that a child has provided personal information to us, please contact us so that we can review and take appropriate action.
8. Third-Party Websites
Our website may contain links to third-party websites or services.
These external websites operate independently and may have their own privacy policies. We are not responsible for the privacy practices, security, or content of third-party websites.
We recommend reviewing their privacy policies before providing personal information to them.
9. Your Privacy Choices
Subject to applicable laws and regulations, you may have the right to:
- Request access to personal information we hold about you
- Ask us to correct inaccurate information
- Request deletion of certain information
- Withdraw consent where applicable
- Opt out of promotional communications
- Ask questions about how your information is collected or used
If you wish to make a privacy-related request, please contact us using the details below.
10. Updates to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes to our business operations, website features, technology, or applicable requirements.
Any revised version will be published on this page together with an updated “Last Updated” date.
We encourage you to review this policy from time to time so that you remain aware of how we handle your personal information.