At TKH RETAIL SDN BHD 202501032738 (1634149-K), we understand that customers may sometimes need to change or cancel an order after it has been placed. We will make reasonable efforts to assist with cancellation requests, subject to the status of the order.
1. Cancellation Requests
If you wish to cancel your order, please contact us as soon as possible after placing the order.
Cancellation is not automatically guaranteed. Our team will first check whether the order has already entered the processing, packing, or delivery stage.
Please provide your order number when submitting a cancellation request so that we can locate your order quickly.
2. Before Order Processing
If your order has not yet been processed or packed, we will generally try to accommodate your cancellation request.
Where payment has already been successfully received, an approved cancellation may qualify for a refund.
Please note that cancellation is only considered confirmed after we have contacted you or otherwise notified you that the cancellation has been accepted.
3. Orders Being Packed or Dispatched
Once an order has entered the packing or dispatch stage, cancellation may no longer be possible.
If the order has already been handed over to a courier, you may need to receive the parcel first and submit a return request in accordance with our Return, Refund & Exchange Policy.
4. Duplicate or Incorrect Orders
If you accidentally place the same order more than once, enter an incorrect delivery address, or notice another mistake in your order details, please contact us immediately.
We will make reasonable efforts to correct or cancel the order before it enters the fulfilment process.
Once an order has been dispatched, we may be unable to make changes to the delivery information.
5. Refunds for Approved Cancellations
If your cancellation is approved after payment has been received, the applicable refund will normally be returned through the original payment method.
The time required for the refund to reach your account may vary depending on the payment provider, bank, or financial institution.
Customers will be notified once the applicable refund has been initiated.
6. Cancellation by TKH RETAIL
In certain circumstances, we may cancel an order when fulfilment is not reasonably possible.
This may include:
- Product being unavailable
- Incorrect product or pricing information
- Payment or transaction problems
- Suspected fraudulent or unauthorized activity
- Delivery restrictions or limitations
- Technical or system errors
- Circumstances beyond our reasonable control
If payment has already been received for an order that we cancel, an appropriate refund will be arranged where applicable.
7. How to Submit a Cancellation Request
When contacting us, please provide the following information:
- Order number
- Customer name
- Contact number
- Email address
- Reason for cancellation, if applicable
The earlier you contact us, the greater the possibility that we will be able to stop the order before it enters the fulfilment or shipping process.
📞 Contact Us
For cancellation requests or questions about an existing order, please contact:
TKH RETAIL SDN BHD
Company Registration No.: 202501032738 (1634149-K)
📧 Email: tkhretail@outlook.com
📞 Phone: 011-1314 7734 / 011-5659 6163