Terms & Conditions

📄 Terms and Conditions

Welcome to TKH RETAIL SDN BHD 202501032738 (1634149­-K)! These Terms and Conditions (“Terms”) govern your use of our website and your purchases from us. By accessing our site or placing an order, you agree to be bound by the following Terms. Please read them carefully.

1. 🛒 Orders & Payments

  • All orders placed through our website are subject to availability and acceptance.

  • We reserve the right to cancel or refuse any order at our discretion.

  • Prices are displayed in MYR and are inclusive/exclusive of taxes (depending on your pricing setup).

  • Payment must be made in full before we process and ship your order.

  • We accept payments via payment gateways.

2. 🚚 Shipping

  • Orders are processed within 1–3 business days and shipped via trusted courier partners.

  • Estimated delivery times and shipping rates are listed on our Shipping Policy page.

  • We are not responsible for delays caused by courier services, customs clearance, or force majeure events.

3. 🔄 Return & Exchange

  • You may request a return or exchange within 7 days of receiving your item, provided it is unused and in its original condition.

  • Some items are non-returnable (e.g., hygiene-related items like whistles or skipping ropes).

  • Full details are outlined in our Return & Exchange Policy.

4. ✖️ Order Cancellations

  • Orders may be cancelled within 12 hours of placement or before they are shipped.

  • After shipment, cancellations are no longer possible. You may request a return instead.

  • Refunds for cancelled orders will be processed within 7–14 business days.

5. 📦 Product Information

  • We strive to provide accurate product descriptions and images.

  • However, due to screen settings or lighting, actual product colors may slightly vary.

  • Sizes and measurements listed are approximate and may differ slightly.

6. 🛡️ Intellectual Property

  • All content on our website, including logos, product photos, graphics, and text, is the property of TKH RETAIL SDN BHD.

  •  and protected under copyright laws.

  • You may not copy, reproduce, or distribute any content without written permission.

7. 🔒 Privacy

  • Your privacy is important to us. Personal information is handled in accordance with our Privacy Policy.

  • We do not sell or share your information with third parties, except where necessary to process your order.

8. ⚖️ Governing Law

These Terms and all transactions conducted through our website shall be governed by the laws of MALAYSIA. Any disputes will be resolved in the courts of MALAYSIA.

9. 🛠️ Limitation of Liability

We are not liable for:

  • Any indirect or consequential damages

  • Injury caused by misuse of our products

  • Delays or losses caused by third-party shipping providers

Our total liability shall not exceed the amount you paid for the product(s).

10. 📝 Changes to Terms

We reserve the right to update or modify these Terms at any time without prior notice. Changes will be effective immediately upon posting to our website. Continued use of our site means you accept those changes.

📞 Contact Us

If you have any questions about these Terms and Conditions, feel free to contact us at:

📧 Email: tkhretail@outlook.com
📞 Phone: 011-1314 7734