🔐 Privacy Policy
At TKH RETAIL SDN BHD 202501032738 (1634149-K), we are committed to protecting your privacy. This Privacy Policy explains how we collect, use, and protect your personal information when you visit our website, make a purchase, or interact with our services.
By using our website, you agree to the terms outlined in this Privacy Policy.
📋 1. Information We Collect
We collect different types of information to provide and improve our services:
a. Personal Information
When you place an order or register for an account, we may collect:
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Full name
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Email address
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Phone number
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Shipping & billing address
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Payment details (processed securely through third-party gateways)
b. Non-Personal Information
We may automatically collect:
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Browser type and version
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Device information
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IP address
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Pages visited and time spent
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Cookies (see section 5)
🛍️ 2. How We Use Your Information
We use your information to:
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Process and fulfill orders
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Deliver customer support
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Send order confirmations and updates
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Respond to your inquiries or requests
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Improve website performance and user experience
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Notify you about promotions or new products (only if you opt in)
🔐 3. How We Protect Your Information
We use industry-standard security measures to protect your data, including:
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SSL encryption
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Secure payment gateways
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Firewalls and access controls
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Regular software updates and monitoring
We do not store your full credit/debit card information on our servers.
🤝 4. Sharing of Information
We do not sell, rent, or trade your personal information to third parties.
However, we may share information with:
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Trusted service providers (e.g. delivery couriers, payment processors)
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Legal authorities if required by law, court order, or to enforce our policies
🍪 5. Cookies & Tracking Technologies
We use cookies to:
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Remember your preferences
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Enable cart and checkout functionality
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Analyze website performance and improve user experience
You can disable cookies in your browser settings, but some features may not work as intended.
📧 6. Email Communications
You may receive emails from us regarding:
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Order confirmations
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Shipping updates
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Promotions or newsletters (if subscribed)
You can unsubscribe from promotional emails at any time by clicking the “Unsubscribe” link in the email or contacting us directly.
👶 7. Children’s Privacy
Our website is not intended for use by children under the age of 13. We do not knowingly collect personal data from children.
🔄 8. Changes to This Policy
We reserve the right to update this Privacy Policy at any time. Updates will be posted here with a revised “Last Updated” date. Your continued use of our site signifies your acceptance of those changes.
📞 9. Contact Us
If you have any questions about this Privacy Policy or how we handle your data, please contact us at:
📧 Email: tkhretail@outlook.com
📞 Phone: 011-1314 7734